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Untitled Document

ISO 9001

What is ISO 9001?

ISO 9001 is an International Standard established by ISO (International Organization for Standardization) about quality management system.
ISO 9001 is a system providing certification by evaluating whether a quality management system of an organization suits the ISO 9001 standard. The applicable fields of the standard may include all the industrial sectors covering not only the manufacturing, construction, services, but also public service sectors such as school and local autonomy.

 

Key Concept of ISO 9001

- An objective proof required of a CEO's intention
- Process approach required on the assumption that all the quality managementactivities are inputted and outputted
- An achievement and effectiveness of a system to be acquired on the assumption that continuous improvement will be carried out
- Customer satisfaction to be accomplished

 

USE OF CERTIFICATION MARK

In an age of limitless global competition with great emphasis on quality assurance on products and services, confidence, product liability, all the organizations providing products and services under fierce price competition and non-price competition are required to develop a management with top priority on customer satisfaction, that is, a quality management (QM) system.
The quality management defines all the activities in which policy and object for assuring quality are established, and management achievement is accomplished through process of establishing strategy and plan, implementation and review for attaining the policy and object, whereby a system is settled down and promoted through endless improvement.
The certification of ISO 9001 standard is utilized as a method for introducing and building up the quality management system, and may expect the following interactive coupling effects.

 

ISO 9001

 

Internal Effects

External Effects

Increase

Decrease

Increase

Decrease

Management Efficiency
Planning Ability
Problem Solution
Customer control
Mutual understanding
Capacity to change
Standardization
Employee morale

Repetitive efforts
Re-working
Waste
Cost
Unemployment

Quality
Customer Satisfaction
Sales amount
Corporate Image

Customer dissatisfaction
Claims

 

 

 

 

 

 

 

 


 
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